Refund policy
Thank you for shopping at Goodscari. We want customers to have clear information about returns and refunds before making a purchase.
30-Day Return Period
Eligible products may be returned within 30 days after delivery.
To qualify for a return, the item should be unused, undamaged, and in substantially the same condition in which it was received. Original packaging, accessories, and accompanying materials should also be included where applicable.
Proof of purchase, such as an order number or order confirmation, may be required.
How to Request a Return
Before returning a product, please contact our customer service team at:
Please provide your order number, the product you wish to return, and the reason for the return.
Do not send a return to an address without first receiving return instructions from us. The appropriate return address may differ depending on the product and order.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible at [email protected].
Please include your order number and clear photographs showing the issue. After reviewing the information, we will provide an appropriate resolution, which may include a replacement, refund, or other solution depending on the circumstances.
For confirmed damaged, defective, or incorrect products, customers will not be required to pay return shipping costs where a return is requested by us.
Change-of-Mind Returns
For eligible returns that are not caused by a product defect, damage, or fulfillment error, the customer may be responsible for applicable return shipping costs.
Original shipping charges are generally non-refundable unless required by applicable law or unless the return is caused by our error.
Refunds
Once a returned item is received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method. The amount of time required for funds to appear in your account may depend on your bank, payment provider, or card issuer.
Order Cancellations
If you need to cancel or change an order, contact [email protected] as soon as possible.
We will attempt to accommodate the request when possible. However, once an order has entered processing or has been shipped, cancellation may no longer be possible.
Contact
For questions regarding returns or refunds, contact: